Business Systems Analyst III/IV (Collections)

Job Overview

JOB DETAILS

Responsibilities

• Evaluate operational efficiency and effectiveness of supported systems and applications
• Demonstrated ability to successfully manage multiple projects concurrently from project concept through implementation, either independently or as part of a team
• Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics
• Uses elicitation techniques to gather information at the right level of detail and scope to represent all of the stakeholder’s needs
• Analyze, define, and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output
• Identifying business requirements (e.g., needs, objectives, functions, features, input and output)
• Develop, recommend and document adjustments to workflow to streamline processes
• Coordinate integration of solutions with existing applications; identify and resolve existing conflicts to ensures compatibility
• Involved in cross-organizational task groups concerning new automated systems, products and/or services
• Work with project teams to plan, coordinate and rollout software change/release to Controlled Testing and Production, obtain required approvals as scheduled, and transition project to Production
• Interact with other ISD staff, business units (end users) in problem resolution efforts
• Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; presents conclusions and recommendations to management
• Implement new/enhanced products, services and/or operational changes
• Identify and communicate key responsibilities and practices, evaluate results, and provide leadership and guidance to ensure successful implementation of business unit projects
• Interpret results of analysis; present recommendations, alternatives and implications
• Develop and oversee project plans and roadmaps that outline preventative and corrective actions necessary to remediate control deficiencies, maximizing effectiveness and mitigating future exposure
• Ensure preventative, detective, and corrective controls are properly identified and documented
• Develop test plans, test criteria, scenarios and documentation; ensure acceptance of delivered solutions
• Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
• Report testing activity including time spent, testing time lost and discrepancies found
• Represent the business unit in identifying, analyzing and communicating system solutions
• Monitor performance of systems to ensure continued systems efficiency
• Collaborate with key partners in development and delivery of solutions
• Perform other duties as assigned

Qualifications

• Demonstrated ability to successfully manage multiple projects concurrently from project concept through implementation, either independently or as part of a team
• Significant experience in workflow analysis and design/configuration
• Demonstrated ability to successfully guide business users and product owners at all levels through requirements gathering while leveraging knowledge of system capabilities
• Demonstrated ability to successfully mentor others
• Strong analytical skills and experience using SQL (or similar data mining tools) to include creating queries and joins as well as hands-on experience using Excel (or similar analytical tool) to include using formulas and pivot tables/graphs
• Strong desire to learn new systems and processes
• Hands-on experience with ADO to include managing epics, features, and PBIs
• Exposure to SAFe agile methodology
• Experience in troubleshooting and solving routine operational and/or system issues
• Basic research, analytical, and problem solving skills
• Effective organizational, planning and time management skills
• Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
• Effective verbal and written communication skills

Desired Qualification(s)

• Experience with Navy Federal products, services, programs, policies and procedures

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