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Job Overview
JOB DETAILS
Requirements
- Proven project management skills in a SaaS environment
- Exceptional communication, change management, and program management experience
- High-level understanding of product delivery lifecycle management
- Ability to analyze data and technical information
- Knowledge of change management frameworks and tools
- Proficiency in project management methodologies
- Demonstrated experience working with large-scale enterprise customers in a SaaS environment
- Highly motivated and team-oriented
- Organized with exceptional follow through
- Understanding of product management and software tools, particularly Jira
- Flexible and willing to travel
Responsibilities
- Develop a deep understanding of customer processes, objectives, and challenges
- Lead all communication and coordination during the deployment of Productboard for largest customers
- Assist the customer to gain knowledge and understanding needed to make key design decisions
- Contribute to creating tailored documentation, drive change & adoption, aid in the implementation of governance for Productboard usage
- Capture insights and outcomes to develop a detailed organizational map
- Ensure identification and involvement of the right customer stakeholders
- Provide updates to internal cross-functional partners on customer perspectives, risks, strategic insights, issue resolution activities, executive briefings, requests, and expansion opportunities
- Collaborate with the Customer Success team to unblock risky accounts and support renewals
- Ensure key decisions throughout the program are documented and aligned with key stakeholders
- Work closely with the customer to co-define product operations frameworks, processes, and collateral
- Help schedule sessions, coordinate resources involved, be responsible for follow-up and project management
Are you interested in this position?
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