Job Overview
JOB DETAILS
Responsibilities:
- Manage and implement client or partner setups through system configurations and dashboard settings.
- Special interest in enhancing quality by performing post-configuration QA tasks, i.e. peer reviews, configuration reports review and quality audits.
- Handle and resolve client or partner requests for issue resolution related to configurations, data setup or technical situation affecting performance or customer satisfaction.
- Ability to respond to and resolve complex client issues through incident recognition, research and isolation, resolution, escalation and follow up.
- Determine and record inbound requests and ensure customer issues bear proper notation within our ticket intake system.
- Ability to communicate and work effectively across various internal organizations in support of account initiatives.
- Proven ability to work independently as well as in a team environment.
- Detail oriented, methodical and organized.
- Ability to troubleshoot and diagnose issues related to current processes and technology problems that can affect our clients. Work with internal teams to recommend or execute solutions.
- Very comfortable learning new technology/product lines in a highly innovative environment.
- Proficient in Microsoft Office software with emphasis on Excel and Power Point.
- Represent InComm Healthcare in a positive, professional, and customer focused manner.
Qualifications:
- Minimum two years client facing communication experience required.
- Associates, BA or BS degree highly preferred
- Proficient in Microsoft Office suite including Excel, Word, Powerpoint and Outlook.
- Experienced working with Customer Relationship Management software (Salesforce), Sharepoint and activity tracking systems desired.
- Experience working with account administration and Back Office systems.
- Project Management experience a plus
- Preference given to applicants who have demonstrated experience supporting “Software as a Service” products.
- Experience in incentives, payments, loyalty, prepaid, stored value or gift card products a plus.
- Experience providing customer service or performing quality controls in a business environment.
- Strong interest and comfortable utilizing new software technology
- Must be a motivated self-starter
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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