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Job Overview
JOB DETAILS
Requirements
- 5+ years of collections and recovery industry experience with a focus in contact strategy, modeling, or risk analytics work experience
- High motivation to drive change, eager to learn, and able to work collaboratively in a complex and fluid environment
- Expertise in analyzing large datasets using SQL/Python/R and other statistical analysis packages to read test results and deliver on strategies to improve member contact and overall loss prevention
- Proven analytical skills in conducting sophisticated analysis using customer performance data, bureau attributes and other 3rd party variables to solve business problems; a demonstrated ability to synthesize and communicate analysis to peers and senior management
- A history of success in leading initiatives and driving results through collaboration and hands-on work
- Affinity for problem solving and detailed work
- Excellent communications skills
- Ability to collaborate well with teammates and business partners and influence business decisions
Responsibilities
- Lead the design and construction of multi-digital contact channels, digital strategies, and self-service payment solutions that minimize losses and maximize member experience. This will include and require experience in digital outreach, personal messaging, web and app experience, channel segmentation optimization, and digital conversion rates
- Optimize the Recovery Channel to provide the best ROI across different segments of post charge-off accounts
- Develop and optimize strategies that balance effectiveness and efficiency through a combination of impact analysis, testing and collaboration with stakeholders
- Independently lead the entire project lifecycle for complex data analysis, strategies, and models
- Utilize predictive analytics, data science methodologies and custom scoring in the development of outreach strategies through the most appropriate communication channel
- Evaluate the effectiveness of current loss mitigation policies, draw conclusions, and exert influence at all levels of the organization
- Work with Operations and Technology partners to identify gaps in system/operations process flows to ensure alignment of strategy/intent, execution, policies, state legalities and regulatory guidelines as it relates to contacting delinquent customers
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