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Job Overview
JOB DETAILS
What you would do in this job
Associate Service Analyst:
- Collects, validates, and analyzes data regarding ridership, on-time performance, maintenance, and other measures.
- Assists Analysts, Transit Planners and the Service Development management team in performing analyses.
- Gathers, analyzes and summarizes ridership/on-time performance/running time data from various sources to help determine the need for modifications and preparation of quarterly diagnostic reports.
- Proposes changes in one or more of the following: frequency, running time changes, or operations for Service Analysis team to review.
- Performs routine reporting tasks.
- Assigns articulated buses to maximize capacity while minimizing costs.
- Evaluates and responds to issues, investigates failures and cleans data.
- Provides on-going analysis of performance before and after evaluation of changes.
- Performs field work which may include riding transit for assigned service changes.
- Attends staff and other departmental meetings and assists in special projects.
Service Analyst:
In addition to the tasks outlined for the Associate Service Analyst…
- Monitors on-time performance, ridership/loading, and other service quality measures for a set of assigned routes in order to respond to operational issues and recommend projects for the divisional work plan.
- Plans and prepares schedule change recommendations including documentation of the data sources, results of analyses and expected outcomes.
- Designs and executes documents to summarize and clearly present the data needed for the Service Development division’s decisions.
- Investigates inconsistent and irregular data and interprets and edits data as needed.
- Initiates and performs further research where needed to provide specific information.
- Interacts with internal customers to discuss service performance issues and communicate departmental actions.
- Responds to internal and external customer concerns about existing service.
- This position provides work direction to Associate Planners/Analysts and Restricted Duty or temporary employees.
Senior Service Analyst:
In addition to the tasks outlined for the Service Analyst…
- Assigned routes are major/complex with greater responsibility in volume of service responsible for.
- Develops recommendations for service changes to support the delivery of cost-effective service that meets Metro Transit’s objectives. Routes and projects assigned are most complex; recommendations are developed largely independently and can usually be approved with little or no feedback/revision.
- Provides senior level project management of assigned responsibilities.
- Leads interaction with internal and external stakeholders to gather input, share expertise, and communicate departmental actions.
- Carries out components of routine department and agency processes to support the delivery of quality service and customer information. Results are highly creative and cost-effective.
- Develops and executes ad hoc analyses as assigned to address unique needs. Projects and analyses assigned are the most complex and may require developing new data sources or methodologies.
- Develops and documents new analysis techniques and/or processes. With manager, train new staff on specific functions. Oversee the work of Interns and less experienced staff on a project basis.
What education and experience are required for this job (minimum qualifications)
What education and experience are required for this job (minimum qualifications)
Any of the following combinations of education in urban studies, transportation, planning, geography, statistics or related field, and professional experience in transportation, planning, or analysis:
Highest level of completed education:
Associate Service Analyst
Service Analyst
Senior Service Analyst
High School diploma/GED
Four years of experience
Seven years of experience
Eight years of experience
Associate degree
Two years of experience
Five years of experience
Six years of experience
Bachelor’s degree
meets minimum qualifications
Three years of experience
Four years of experience
Master’s degree
meets minimum qualifications
One year of experience
Two years of experience
Desired Qualifications:
- Experience using GIS tools to display information and conduct analysis, preferably on transit/transportation projects.
- Exposure to data analysis tools (Power BI, web interfaces) and transit planning tools (Remix, local-based data).
- Knowledge of principles and practices of transit/transportation planning for local routes, commuter routes, BRT, and microtransit.
- Experience in planning, analyzing, and interpreting data for transit/transportation projects.
- Experience and skill in presentations and public speaking with ability to tailor material for different audiences.
- Experience as a regular transit user.
- Knowledge of Twin Cities geography and Metro Transit and regional routes are strongly encouraged.
Knowledge, Skills and Abilities:
- Knowledge of public transportation dynamics – economic and political – or proven ability to quickly gain this knowledge.
- Intermediate skills in MS Word and Excel, ability to perform technical analysis using spreadsheet and database programs.
- Demonstrated knowledge in statistics and analytical information.
- Demonstrated knowledge in project management.
- Skill in problem solving and deduction.
- Ability to communicate effectively in both verbal and written form.
- Ability to interact directly with riders and the general public.
- Ability to work well with others, particularly in coordinating/team roles.
- Ability to work flexible hours, including nights and weekends on occasion.
- Ability to analyze and interpret Council policy and apply it effectively in the policy analysis or development process.
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